Oh no! Deep breath, have you checked with a neighbor or building manager to see if it was picked up by mistake? Was it left at the side door or maybe near the garage?
If you still have a missing product, you need to contact USPS or UPS and file a claim for the missing package, in our experience this can take up to 48 hours to be confirmed. If you have any questions or need any additional assistance, please contact the Customer Service team here.
Jazwares is not responsible for lost or stolen packages.
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.