All Sections
Squishmallows
- Why does Squishmallows.com look different?
- Where do I send fan mail?
- Where can I buy Squishmallows?
- Why can’t I find the Squishmallows I’m looking for?
- How should I take care of my Squishmallows?
- Can I have a custom Squishmallows made?
Product Info
- Where do I send fan mail?
- What kind of promotions do you offer?
- When do new products arrive in the shop?
- Do you sell replacement parts?
- I have an issue with a product I purchased. What do I do?
- Do you restock sold out items?
Returns & Exchanges
Orders & Shipping
- Who will be listed as the sender on my shipment?
- Can I track my international order?
- What is the return policy for international orders?
- Is free shipping available for international orders?
- What delivery times can I expect for international orders?
- How much does international shipping cost?
Payments
Account Info
Pre-orders
- Can I use a gift card for a pre-order?
- What is a Pre-Order?
- How often will you have pre-orders?
- How do I cancel my pre-order?
- Can I add product(s) to my order?
- When will I receive updates on my pre-order?
Apparel
- Will there be new apparel designs?
- Who do I contact if I have other questions about my apparel order?
- Are these products environmentally friendly?
- How do I care for my apparel?
- What kind of materials are used in the apparel?
- Can I return or exchange apparel products?
Jazwares Vault
- What is Jazwares Vault?
- Is there a purchase limit on new items at Jazwares Vault?
- How are shipping costs calculated at Jazwares Vault?
- Does Jazwares Vault ship to PO Boxes or APO (Army Post Offices)?
- Does Jazwares Vault ship to customers internationally (outside the U.S.)?
- What happens if a collectible I ordered is damaged during transit?
Collector's Guide
- Why don’t I see Squishmallows like Pokémon or Disney in the Collector’s Guide?
- What’s the difference between the Wishlist in the Squishmallows Guide and the Product Wishlist?
- Is there a limit to how many Squishmallows I can add to my collection?
- Can I remove Squishmallows from my collection or Wishlist?
- How do I update my collection after getting new Squishmallows?
- Can I share my collection with others?