We definitely can look into providing a replacement. Please contact us through our Help Center to provide us with your order information including:
1. Your order number
2. First and last name
3. Shipping address
4. Images of the damage
Once received, one of our specialists will be in touch to further assist you.
*If a virtual code is included with your product purchase and the code card has been scratched, redeemed, tampered with or damaged in any way, this is considered a non-refundable, non-replaceable product.
If the physical product has arrived with any imperfections you may request an exchange here.